Support Center

Frequently Asked Questions

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Where can I find magnetic resonance imaging (MRI) safety information?

A summary of MRI safety information for devices labeled as MR conditional can be found at https://goremedical.com/mri. For a full version of conditions, please see product Instructions for Use.

Where can I find product information?

Please find the information on our approved products at https://www.goremedical.com/products.

If you do not find the needed information, please contact your local Field Sales Associate or send a request to Customer Service. 

Where can I find a Field Sales Associate in my area?

Please send a request to Customer Service, or contact our Customer Service by phone.

Where can I check the product availability?

For product availability, pricing and ordering in your country, contact your local Gore Medical Products office or one of the authorized third party distributors or agents. 

Who can I contact about the suitability of a product?

If you have any questions about the suitability and approved indications of products, please contact your local Field Sales Associate or send a request to Customer Service. 

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Call Us

North America Customer Service

1505 N Fourth Street
Flagstaff, Arizona, 86004

U.S.

Tel.: 800 528 8763

Canada

Tel.: 800 245 3416
Fax: 800 942 5315
mpdcustomercare@wlgore.com

Worldwide contact information

W. L. Gore & Associates, Inc.
Medical Products Division
P.O. Box 2400
Flagstaff, Arizona, 86003-2400
USA

Tel.: 928 864 2927

Media Contacts

Jessica Moran
Arizona, United States
+1 480 601 4799
Email Jessica


Henrietta Bryan
United Kingdom
+44 (0) 7867 90 6287
Email Henrietta

Online Education & Training

If you have a question about Gore Learn360, please reach out to: GoreLearn360@wlgore.com

Purchasing Information

Ordering

Orders may be placed during normal business hours Monday – Friday by contacting Customer Service.

*Federal law (USA) restricts Gore devices to sale by or on the order of a physician.

Pricing

  • Pricing is not listed on our website and is company confidential.
  • Contact Customer Service to obtain a product price or product listing with price.

Shipping information

  • U.S. - Orders are shipped second day delivery at no additional expense.
  • Canada - Orders are shipped for next day delivery at no additional expense.
  • Expedited shipping is available upon request, and may incur additional charges.
  • All products are shipped FOB destination.
  • All products are provided sterile unless otherwise noted.

Payment terms

  • Standard terms are net 30 days.
  • All invoices reflect the price in effect at the time of order fulfillment.

Returns

  • All product returns require a return authorization which can be obtained by contacting Customer Service.
  • We will accept the return of product that has been shipped within the last twelve months.
  • Product must be in its original packaging and unopened and in saleable condition.

Worldwide distribution

Gore's worldwide organizational structure, coupled with an integrated product distribution network, ensures that Gore Medical Products are available in many countries. Highly trained Gore representatives are located in a majority of regions around the world. Gore also utilizes Authorized Partners in many international markets. These partners have met Gore's qualifications to distribute Gore Medical Products. For product availability, pricing and ordering in your country contact your local Gore Medical Products office or one of the Authorized Partners.

Find an Authorized Partner

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